APPLICATIONS WILL ONLY BE ACCEPTED ONLINE BEGINNING AT 8:00 A.M. ON
THURSDAY, JUNE 1 THROUGH MONDAY, JUNE 5, 2023.
STUDENT SERVICES CLERK
WELCOME TO SANTA MONICA COLLEGE! We are seeking Student Services Clerks to provide a variety of general and routine clerical duties for student services departments and programs. Incumbents are generally assigned to the front counter and are the first point of contact for students in their respective student services area. Vacancies in this class may include full-time, part-time, permanent and/or temporary positions.
What You Will Bring to the College
Our ideal candidate will possess strong interpersonal skills and a proven history of providing outstanding customer service to a variety of stakeholders; the ability to accurately perform highly detailed tasks; the ability to critically think through problems and independently manage competing work assignments in a fast-paced environment; proficiency with common business applications, such as Microsoft Office Suite; resourcefulness and the ability to adapt to new environments and processes; the ability to effectively communicate with others, both orally and in writing; and basic proficiency in reading and math.
Please note that all candidates must have authorization to work in the United States; the District does not have the ability to provide sponsorship.
Why Work at SMC?
At SMC, you will work beside a diverse group of colleagues who leverage their combined talents and passions to accomplish something great. No matter what department you are in, or what job you have, your contributions will be critical to helping our students fulfill their dreams - landing that new job, or breaking through the cycle of poverty.
Some details about us:
- We are currently the number one transfer college to UCLA, USC, the University of California system, and Loyola Marymount University
- We are dedicated to sustainable practices and are accessible via environmentally-friendly transportation options, including the Expo Line and Big Blue Bus.
- We are one of the select community colleges in California approved to award a Bachelor's degree. SMC currently awards a Bachelor's degree in Interaction Design.
Benefits
We value our employees as people, and recognize the value of work-life balance, the health of you and your family, and professional development. We offer a variety of benefits and perks to support new members of our team, including:
- 18 paid holidays*
- 12 paid vacation days*
- 12 paid illness days*
- Fully paid medical, dental, and vision-care coverage (including eligible dependents)
- Free mental health assistance through the Employee Assistance Service for Education (EASE) program.
- Membership in the California Public Employee Retirement System (CALPERS)
- 5% increase in base pay for every 5 years worked with SMC, up to 40 years of service.
- Waived tuition fees for classes taken at Santa Monica College.
- Reimbursement for related classes, conferences or workshops to empower your professional development.
- Free Big Blue Bus access and monthly incentives for eligible employees through the Sustainable Transportation Incentive Program
- CSEA Chapter 36 Union Membership Option
- Benefits, holidays, vacation, and illness days listed above assume a 12-month, 40-hour per week schedule. Benefits, vacation and illness days are prorated for other work schedules.
New Employees: Generally, new employees start at the first step on the salary schedule. A new permanent classified employee may request a higher salary placement based on recruitment issues and/or additional training and experience which greatly exceeds the minimum requirements. Please note that salary placement above the third step requires additional approvals by Santa Monica College executive staff.
Current Employees: Upon promotion, the new salary for a current, permanent employee is based on Merit Rule 12.2.8. In accordance with this rule, employees are entitled to at least a one-step (5%) salary increase, and may be eligible for advanced step placement in accordance with established criteria.
TO APPLY:
Interested applicants may submit an application online through our website at www.smc.edu/classifiedjobs. Applications will only be accepted on beginning at 8:00A.M on Thursday, June 1 through Monday, June 5, 2023.
About the Selection Process
The eligibility list created from this recruitment will be used to fill any vacancies that occur during the one year life of the eligibility list, including permanent and/or temporary, full and/or part time positions.
Santa Monica College reserves the right to modify the stated test components and weights prior to the administration of any test.
Communication for this recruitment will be via e-mail. You must check your e-mail on a regular basis to be informed of your status for this recruitment.
Test Retake Policy
Based on the District’s hiring needs, we may administer multiple recruitments for this job classification (or a related job classification that uses the same test(s)) within the next several months. Candidates must wait a period of 90 calendar days between testing appointments before retesting. Candidates who are ineligible to participate in an upcoming test or interview due to the provided retake period will be notified via email, and will have their highest valid score(s) on any non-weighted (pass/fail) test parts applied toward that recruitment.
The Santa Monica Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunity. No person shall be subjected to unlawful discrimination in any program or activity of the District. The District's Board Policy 3120 (Equal Employment Opportunity and Nondiscrimination in Employment) may be accessed at: http://bit.ly/smc-hr-bp3120 (Download PDF reader).
Equity Statement
"Santa Monica College encourages candidates that are equity-minded to apply. SMC is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at SMC, and are an essential component of the work that we do. SMC is committed to racial and socioeconomic diversity as it is a reflection of our student population and we strive to hire candidates that share this commitment."
Answers the telephone and performs receptionist duties including assisting students, faculty, staff and the general public. Provides information and refers callers and visitors to appropriate personnel and offices as required.
Instructs students in the correct procedure to complete application forms and documents, and proofreads and checks information for completeness and accuracy
Receives and reviews incoming documents for completeness, accuracy, and signature; verifies student documents by checking official records, databases, and original documents; and verifies receipt of student documents from other institutions
Performs general clerical duties in support of an assigned department/program, such as: posting information to operational, business, and student records; typing, proofreading and duplicating a wide variety of documents; inputting data into various computer databases; receiving, sorting and routing mail; sorting and filing documents and records according to predetermined classifications; maintaining alphabetical, index, and cross referenced files; restocking department forms and office supplies; scheduling appointments.
Uses imaging technology to store student services documents, such as student transcripts
Performs basic mathematical calculations in the performance of duties.
Performs other related duties as requested or assigned.
Depending on the area assigned, the following may be essential functions:
Demonstrates the operation of equipment to students, such as video, DVD players or computers.
Monitors students' behavior and facilities use; enforces no eating or drinking policies; monitors noise levels.
Assists with the opening and closing of facilities; turns off computers; rearranges furniture; monitors facilities for breakage or maintenance problems; collects articles left by students and forwards to Campus Police by area of assignment
Maintains a record of supplies/materials checked in and out by students.
Examples of essential duties are descriptive and not restrictive in nature and are generally listed in descending order of importance.
Education Requirement:
Graduation from high school or evidence of equivalent educational proficiency
Experience Requirement:
One (1) year of general clerical experience, which includes experience operating a computer keyboard for data entry and retrieval, and customer service experience with direct public contact.
Education/Experience Equivalency:
Experience and/or education of the same kind, level or amount as required in the minimum qualifications may be substituted on a year-for-year basis.
Licensure and/or Certification:
None.
For additional information about our employment process, please visit our FAQ page and click on "current employees" (for existing, permanent SMC employees) or "job applicants" (for external applicants).
